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Could not start the Zfirm Shiprush v9 service

May 14, 2013, 11:34 am
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5/14/2013 11:14:16 AM 9.6.0.53113 INFO Starting exception tracing.
5/14/2013 11:14:16 AM 9.6.0.53113 INFO Exception tracing is enabled. Log files will be saved to c:\users\public\documents\z-firm llc\shiprush\database\dblock\
5/14/2013 11:14:16 AM 9.6.0.53113 INFO ShipRush ActiveX found at C:\PROGRA~2\Z-FIRM~1\SHIPRU~1\ZRUSH_~1.OCX
5/14/2013 11:14:16 AM 9.6.0.53113 INFO Cleaning up Windows Temp dir.
5/14/2013 11:14:16 AM 9.6.0.53113 Server Connecting to model/database. Starting remote services.
5/14/2013 11:14:16 AM 9.6.0.53113 INFO Connecting to file-system-based DB
5/14/2013 11:14:16 AM 9.6.0.53113 INFO Internal engine version: 4.29 Build 2
5/14/2013 11:14:16 AM 9.6.0.53113 INFO ForceBufferFlush = Y
5/14/2013 11:14:16 AM 9.6.0.53113 INFO DisableObjectsUnload = Y
5/14/2013 11:14:16 AM 9.6.0.53113 INFO DB Catalog: c:\users\public\documents\Z-Firm LLC\ShipRush\Database
5/14/2013 11:14:16 AM 9.6.0.53113 INFO Reading DB version from c:\users\public\documents\z-firm llc\shiprush\database\ShipRushDB_ver.txt
5/14/2013 11:14:16 AM 9.6.0.53113 INFO Required DB Version 53113, DB Version Found 55678
5/14/2013 11:14:16 AM 9.6.0.53113 INFO Reading DB version from c:\users\public\documents\z-firm llc\shiprush\database\ShipRushDB_ver.txt
5/14/2013 11:14:16 AM 9.6.0.53113 INFO Reading DB version from c:\users\public\documents\z-firm llc\shiprush\database\ShipRushDB_ver.txt
5/14/2013 11:14:16 AM 9.6.0.53113 Connect The ShipRush database is newer than the ShipRush on this PC. Please update ShipRush on this PC to build 55678.
5/14/2013 11:14:17 AM 9.6.0.53113 SERVICE (ERROR) Unable to start shipping service: The ShipRush database is newer than the ShipRush on this PC. Please update ShipRush on this PC to build 55678.

How to solve this problem ?
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Error Code 33836B

May 15, 2013, 6:44 am
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I've done all the steps. Simply not connecting... I get this:

The URL provided does not seem to connect to an ecommerce system (or perhaps the web store is not configured properly). Please check the URL and configuration for this web store. (ERROR: 33836B)

This is a 'building' site and it has a test SSL
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Billing Zip Calculation

May 15, 2013, 8:26 am
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In our integration, we are passing the "ship From" information for the label to ShipRush, but this is not necessarily the "real" ship from which should be used for rate calculation. Is there another place we can populate the zip code to be used for rate calculation and still show a different zip in the ship from on the label?
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Running ShipRush Fedex SQL and Stamps.com SQL at the same time

May 15, 2013, 11:36 am
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If I run both ShipRush Fedex SQL and Stamps.com SQL at the same time is there any for me to modify the SQL query so the correct application opens based on a database field holding the shipping method?
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Can I re-order my stores on the left column?

May 16, 2013, 7:48 am
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Hello,

I learned today that right-clicking on a webstore and selecting delete will remove whatever store was highlighted, not the store you right-clicked on.

I have readded our flagship webstore but now it is at the bottom of the list instead of the top. We have so many stores that you can't even see it without scrolling. This store used to be at the top. Can I move it back to the top by editing a text file somewhere?
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How to move ship rush from one computer to the next (different location)

May 16, 2013, 1:06 pm
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Hello,

I moved out of my home based business, and I now run my business from home, and from my office. My home computer needs to stay because I am back and fourth.

I am wondering if there is any quick way to move shiprush and all of the same settings, etc from my home computer to my office computer and save all of the sold/shipped customer information.

I tried the copying the backup file, and when I put in in the new computer, it only pulls up the past 4ish days and the rest is all broken up.


Dave
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Back up Error - Fedex Smartpost

May 20, 2013, 4:28 am
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I am getting errors this morning. It will process 1 label, not upload the tracking number, and then crash.


DBISAM Engine Error # 11013 Access denied to table or backup file 'Address'
SQL: INSERT INTO Address (BOLD_ID, BOLD_TYPE, FirstName, LastName, Company, Address1, Address2, Address3, City, State, PostalCode, Country, Phone, Fax, EMail, AddrValID, AddrValResult, AddrValDate, RecommendedZip, Department, CompanyURL, PhoneExt, POZIPCode, CustomerNickname, Residential, Settings, ShipmentOrderBilling, ShipmentOrderShipping, OrderStoreAddress, AddressLinkAltReturnAddress) VALUES (:BOLD_ID, :BOLD_TYPE, :FirstName, :LastName, :Company, :Address1, :Address2, :Address3, :City, :State, :PostalCode, :Country, :Phone, :Fax, :EMail, :AddrValID, :AddrValResult, :AddrValDate, :RecommendedZip, :Department, :CompanyURL, :PhoneExt, :POZIPCode, :CustomerNickname, :Residential, :Settings, :ShipmentOrderBilling, :ShipmentOrderShipping, :OrderStoreAddress, :AddressLinkAltReturnAddress)
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Orders not removed after being shipped

May 20, 2013, 9:48 am
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My orders are being pulled in to ShipRush just fine from ZenCart, but after I click on them and successfully ship them out, they do not mark as ship and disappear. They are still listed and the orders don't update in ZenCart either. I'm having trouble locating the problem here, as the store appears to be healthy and connecting fine. It's either ShipRush or ZenCart I guess, any ideas?

Kerry
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ShipRush not pulling in correct address from ebay

May 20, 2013, 11:11 am
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Good Morning All,

We have items we sell on ebay, where if they are international should be sent to a domestic address (in the US) then ebay ships it from there as they take care of the international shipping. However, we have been pulling in the orders and shipping it to the international address as it is not pulling in the domestic address as it should be.

Can any one shed some light on this, or have experienced this before, what is the fix?

Thanks in advance,
Kate
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Paid orders not being Marked as Shipped automatically

May 21, 2013, 11:35 am
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When we click the Ship button for a paid order, it isn't automatically being marked as shipped. This only happens to about 20% of the items, the rest are automatically being marked as shipped. We then have to manually mark the item as shipped when we check later on. Any solution to this to make it all automatic?

Thanks,
Vance
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SQL and XML

May 22, 2013, 7:45 am
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Currently i run shiprush in SQL mode with Microsoft RMS.

I have a VB program that I use to scan receipts and verify order accuracy before launching shiprush. Right now I just leave the SR search window open and my programmer put a "ship" button on the VB program that pastes the order number into SR with a carriage return. Though not a high-tech method it works well most of the time. The times it does not work properly are what concern me as it has lead to incorrect shipment or duplicates.

My question is as follows: Would it be possible to have my VB program drop a file into an XML monitored folder with just the order number. At that point, have SR grab the order number and use the current select query to process the shipment?

I tried the scanner method, after configuring the scanner, it is no longer usable with my order accuracy program.

Any insight or direction would be appreciated.
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Amazon orders stuck in My.ShipRush but won't download to OrderManager

May 22, 2013, 11:24 am
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Hello,

We have 8 orders that are late on Amazon. I have verified that they are in My.ShipRush too.

I had my employee Reset Refresh Timers, wait 20 minutes, and then refresh but the orders did not appear.
I then had my employee Re-download Recent Orders but that did not help either.

Here are 3 of the 8 orders.

109-0904725-1211426
108-9678382-3913859
106-5965111-5917005

ShipRush for Endicia v.9.6.0.56108
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USPS server returned error: [2147217912] TOnametag has been deprecated

May 22, 2013, 11:59 am
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USPS server returned error: The TOnametag has been deprecated. Please utilaize the Tofirstname and Tolastname tags [2147217912]

Our USPS Shiprush just started doing this the other day. How do it fix, please?
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Printing Return Labels

May 22, 2013, 8:23 pm
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I'm a very new user but I'm having problems printing return labels.

I have set the option to "Print Return Label" on all shipments, but it doesn't do it!

I am using the Bulk Shipment, does that not print return labels?
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Email shipping labels (with bar code) to customers

May 23, 2013, 8:49 am
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Good afternoon.

We have a store location that we just opened and we would like to have the shipping labels email to the new location for them to print and package for pickup. We use Gmail for all of our communication.

Is there a way for this to be setup? We have tried to copy and paste the label and email but the bar code gets corrupted.

Thank you for any help on this.

Jim
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estimated cost vs. estimated togal on shipment confirmation

May 23, 2013, 9:47 am
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We are new to ShipRush and are working with our customer in setting up and using Ship Rush.

We have an issue that we clearly see with UPS - we have a shipment marked as residential, the estimated cost comes at $10.68 - which is correct and but when we click on ship - the shipment confirmation comes back at $7.88.

I notice that in the ShipRush window - if i unmark the Residential box - the estimate cost is $7.88,

so it seems like the issue is when i click on Ship, it drops the residential flag.

I have seem as well in the FedEx Ship Rush window - the residential flag does not always seem to hold.
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FedEx Unavailable?

May 23, 2013, 9:56 am
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I been trying to print a shipping label for a few hours, and keep receiving the following error message:

Service Temporarily Unavailable (503) -
'https://gateway.fedex.com:443/web-services/ship'

How do I determine if this truly is an issue on FedEx's side, and not an issue with the program or my account? (I have never experienced this before).

Thank you.
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Error message

May 23, 2013, 10:39 am
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I have received the following error. What does it mean and how do I fix it.

Received content of invalid Content-Type setting: text/html - SOAP expects "text/xml"
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FedEx error never received before. Can not print labels.

May 23, 2013, 10:44 am
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Received content of invalid Content-Type setting: text/html - SOAP expects "text/xml.

I searched the knowledge base with no luck. Anyone else receive this error? Is it software of FedEx related?
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Please help with this error message

May 23, 2013, 11:01 am
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Unable to ship...

"Received content of invalid Content-Type setting: text/html - SOAP expects "text/xml" "

Please help!

Thanks
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