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shiprush not connecting to my xcart

April 26, 2013, 1:35 pm
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All of a sudden on Wednesday we got his error message and our orders from xcart
stopped downloading into shiprush.


The URL provided does not seem to connect to an ecommerce system (or perhaps the web store is not configured properly). Please check the URL and configuration for this web store. (ERROR: 33836B)

My web host is trying to apply a fix but is asking the following.
Which ip address(es) is Shiprush attempting to connect to our server from?

Can someone answer this for me?
Also is there any other help you can offer to steer us in the right direction.

thanks

Purple and Gold
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Adding a third eBay account

April 27, 2013, 3:33 pm
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I just added a third eBay account. The first few orders imported without issue.

But, it appears as an eBay webstore, not with my ID, and the nifty options aren't there. Also, the leave feedback option doesn't seem to stick.

Is there technically a limit of 2 eBay accounts, and the rest are ebay webstores?

I just read the thread "Global Shipping Program from eBay". Is that what I need to do? While this account isn't currently using the GSP, that is really the only reason I set it up, and it will be using the GSP in 30 days when it qualifies.

I only mention that in case it's relevant to your answer.

Thanks,
Walter
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Question on Reference Field

April 29, 2013, 9:22 am
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Greetings, we use ShipRush for FedEx Outlook. It loads the shipping page from an Outlook contact that we have open. We have used this product for over 5 years now and absolutely love it, thank you for developing such a wonderful tool. :cool: We are currently on Version 9.

There is one thing that we would love to have the ability to do and I am wondering if it is in the product and we just don't know it or if you could recommend something for us. We want to pre-load the Reference field with the customer name. Is there any way to pull the Reference field from the contact card? If not, any other trick to autocopy from the Name field to the Reference field?

Again, thank you for a wonderful tool.

Best,
Ruth at rePotme.com
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Shiprush pulled down non paid items Said they were paid

April 30, 2013, 5:06 am
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This is not the first time in the past 2 weeks this has happened where a customer says hey we did not pay yet how do you want payment after it had shipped.
See attachments[ATTACH]151Attachment 15121[/ATTACH]Attachment 1511
Attached Images
   
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Shiprush Delayed Start

May 2, 2013, 7:50 pm
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I just reinstalled Shiprush Pro for UPS and USPS (Stamps). It is painfully slow between shipments compared to how it was. Shiprush starts again every time I want to print a label. I notice in the Control Panel (Windows 7) that the zFirm Shiprush v9 service says :"Started" and "Automatic-Delayed Start". How can I fix this problem?
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Ebay orders are not all loading?

May 3, 2013, 7:06 am
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I am having an issue with my eBay store communicating with my ship-rush app. It will load some of the orders but not all the orders. It is being somewhat finicky about the orders and what it wants to load. I have unlinked my stores from ship-rush and have even re-downloaded ship-rush and relinked my stores. still having an issue. Any suggestions?
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Shipping to international address...

May 3, 2013, 9:40 am
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I have an international address to ship to, but the problem is that the address is in Russian. ShipRush can't recognize any of the characters in the address and just displays question marks. This is the address:

Алексей Кибенко
ул. Победы, дом 33
Ростов-на-Дону, 344094
Russian Federation

I also have a Chinese address which is:

JIZHAO Road, Room 202, 4
SIHUISHI, 广东省 526200
China

It looks like ShipRush displays everything except the Chinese characters in that address. I'm not sure if they are important or not. Anyway, how do I go about formatting these addresses so I can print a label through ShipRush?
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CS Cart USPS

May 3, 2013, 1:13 pm
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When we Ship from ship rush it gets inserted into CS-Cart as Custom Shipping Method
We have Cs-Cart Shipping method labeled USPS Priority
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Having problem with Label

May 5, 2013, 3:26 am
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I am having problem printing labels without the shiprush logo showing on the Label.Please help me or let me know if the shiprush logo doesn't matter on the label.I am using a USPS shiprush V9.Any help from anyone will be appreciated.
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Multi-package shipment labels do not print correctly

May 6, 2013, 11:16 am
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Hi all, We've been dealing with an issue that is, hopefully, something that's been seen before.

Whenever we have an order that's more than one package, ShipRush will only print one shipping label. The other one gets held up in the printing queue. When we reboot our warehouse computer, the second label comes out just fine.

Here's a bit about the environment:
Computer: Dell Inspiron 531 (Core2duo, 2gb RAM, Windows 7)
Printer: Zebra LP2844, connected via USB, latest drivers from Zebra installed.

Old setup:
Computer connects to a Remote Desktop session and accesses Shiprush via Stone Edge Order Manager. Print job is sent over RDP to the local Zebra.

New setup:
Computer connects to a Remote Desktop session and accesses ShipRush via SEOM. Printing is sent via TSPrint to the local printer.

Please note that both setups have exhibited this issue.

I have tried changing the printer drivers, using a Parallel instead of USB cable, etc.

Thanks for any help or insight you can offer!

Regards,
Ben
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Unable to call My.ShipRush. 12007: Internet Name Not Resolved

May 6, 2013, 1:17 pm
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We got this error today when we are trying to Refresh new orders.

Unable to cal My.ShipRush. 12007: Internet Name Not Resolved..
Unable to POST to
"https://api.my.shiprush.com/accountservice.svc/user/get" (Windows).
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Confusing, inconsistent search results in my.shiprush.com

May 7, 2013, 11:00 am
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I'm not sure if I don't understand how the search works or not, but everyone here is pretty confused about finding shipments in my.shiprush.com - to the point where they will instead go to the shipping computers and search there instead of searching the website from their desks. Is there some basic rules about how the searching/filtering works that I don't understand? For example, if I want to find a recent shipment to Louisville, KY I may just type in a search string of "Louisville" and it will come back with a single shipment from last year. But if I click on Shipped->Carriers->UPS on the left hand side and scroll through the list I can see a recent shipment to Louisville from last week. What is going on here?
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Slow responce when pressing ship

May 7, 2013, 1:47 pm
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I have a machine that is slow to respond to pressing "ship"

So i do my order put in the weight then click on ship and it takes almost 5 minutes to process and print the label nothing has changed on the pc it just started acting this way. Any suggestions???
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Is stamps down? Ship rush cannot connect

May 7, 2013, 8:12 pm
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For the past 9ish hours I have not been able to process with Shiprush for Stamps. it says "Stamps returned an error: A connection could not be established".

The site itself is down. I checked Stamps twitter account and it says nothing about an issue or trying to resolve anything. Is it just me, or is stamps down?

Thanks,

Dave
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Is ShipRush and Stamps right for us?

May 9, 2013, 5:47 pm
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We are interested in integrating all our shipping into one. We currently use Stamps.com for USPS domestic Shipments, USPS Global Shipping Software for International shipments and FedEx Shipping Manager for USA/International Shipments.
There are 2 terminals for shipping; one specifically for FedEx and the other for USPS shipments.

Is shiprush the right software for us to integrate all these services into one software or perhaps be the central software? We would love to able to communicate from our ecommerce platform Magento, pull information from the customer order into ShipRush and print the label, while at the same time automatically updating the order with the tracking information for the correct Shipping supplier and email the customer. Anything to help speed up the process for shipping.

We also need to be able to print to the Doc-Tab labels for all USPS and FedEx shipments Domestic and International shipments. (we like a hard copy for record purposes).

In general, is ShipRush right for us? Thank you for anyone who cares to give us information.
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ShipRush for USPS Commercial Base Pricing

May 10, 2013, 9:55 am
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Hi Guys,

I have a customer that only wanted to rate shop USPS rates so we installed ShipRush for USPS so they could do that. They want it to return Commercial Base Pricing. Currently it looks like ShipRush for USPS is returning single piece pricing. How do i configure shiprush for USPS to return Commercial Base Pricing? example:

2lb usps priority shipment to the local area:
ShipRush for USPS returns 5.80
Commercial base price on the usps site is 5.05
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Unexpected DTD declaration. Line 7, position 3. ? Unexpected DTD declaration. Line 7,

May 10, 2013, 8:08 pm
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my shiprush works very good in magento store. but last few days. It always say

This webstore misbehaved and was disabled. Reason: TooManyFailedJobs.
Unexpected DTD declaration. Line 7, position 3.
? Unexpected DTD declaration. Line 7, position 3.

please help

we did not change anything in the store.
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Missing eBay orders

May 13, 2013, 9:01 am
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We have 80 eBay orders but ShipRush is only showing 30. Date range is set from 5/6 to 5/13
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USPS error, The ToName Tag has been deprecated??? Cannot print labels.

May 13, 2013, 11:14 am
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USPS server returned error:
The ToName Tag has been deprecated. Please utilize the ToFirstName and ToLastName tags. [-2147217912]

Using ShipRush v .9.6.0.55896

It appears to only affect International labels, as I've successfully printed Domestic First Class and Priority labels today, but am I unable to print International First Class or Priority labels.

Any fixes or workarounds to this issue?
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Dangerous Goods

May 14, 2013, 6:36 am
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Express requires Shipper's Declaration and Air Bill for Dangerous Goods. All I'm showing is OP-900 which is used for Ground shipments. Is this something that ShipRush does not offer or am I missing a setting?

Thank you
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