I'm not sure you could have done worse if you tried.
Part One - You Broke V9, Without Notice
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First, I was not aware that a mandatory update was coming or needed. Was running V9, everything working, then suddenly, it stops working, and puts me in a continuous loop asking me to input my UPS account details, then proceeding to tell me the details were incorrect. So, search the knowledge base, and it literally says that the error claiming the account details are wrong ACTUALLY MEANS that my shiprush version is too old????
For this first part of the experience, some suggestions
- If you're going to EOL a version, build functionality into the tool that informs your users, ahead of time. "You have 30 days to upgrade" and so forth.
- If an error message should say "Your Version is Too Old", maybe make it say that rather than asking to re-input UPS account details over and over.
Part Two - The Upgrade
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So, I decided I should upgrade to V11. Downloaded it, and tried. Another continuous loop, this one regarding downloading and unzipping UPS pro features. Presents a very obscure, highly-techie message about failing to unzip some file, and of course, offers no course of action to resolve it. I happened to find the advanced tab and just told it to skip that part, and moved on. Searching the knowledge base suggests this problem ties back to the Shiprush upgrade process not being able to do something simple...like renaming a folder it might not be happy with.
Anyhow, the upgrade, at this point, succeeds. But...I have to re-enter all of my UPS account details, including an invoice number, reference number, amount, etc? Uh, why? This was working in V9 last week.
And, after the upgrade finishes...
1) All of my shipping history is gone. Just gone. Even though the upgrade process clearly showed it was backing up, and upgrading a gazillion rows of data in the database. So, what's in all those rows if I can't view shipping history?
2) Functionality that used to work, no longer does. My Shiprush browser plugin? Nope, does nothing. So, I tried to re-install it. It's been hung on "Extracting REDIST\Static-HTML-Example\Quick-Start-Static-HTML.htm" for hours now, and earlier, suggested it was unable to install and that I should contact my system administrator.
The worst of all of this is that you did not allow me to pick the time to go through all this mess. You just ground my working V9 setup to a halt, in the middle of a business day.
Ugh.