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Access Violation Error

December 19, 2014, 10:14 am
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We are receiving the following error..

Access violation at address 0059B2EC in module 'ShipRush.exe'.
Read of address 00000018.

Receiving the error when refreshing and when printing orders. Is there any resolution for this?
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Can not go through the ship rush wizard to config fedex account

December 20, 2014, 12:15 pm
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This is my first time using shiprush. After installing, it prompts me the dialog and ask me to configure Fedex Account.
I already have a fedex account. I just filled in the account information into the form including account number, phone, email, name, address, etc. Then I clicked next, it made a call to fedex server, but returned this error message "FedEx server returned: "Invalid Billing Address". [fcas:3002]"

I have contacted fedex and confirmed the account bill address I entered is the same as the one in fedex account. I am stuck here and can not go further. Need help please.
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What happened to: Save Shipping Information in My eBay?

December 21, 2014, 2:43 pm
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I can't seem to find the "Save Shipping Information in My eBay" option anywhere. It is still described in the SR Help File.
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2015 UPS Rates available for ShipRush UPS Pro

December 24, 2014, 4:37 pm
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For users of ShipRush v10.x, the 2015 rates are available. (We expect this rate kit to work properly in v9.x of ShipRush, but we only test on v10.x)

Note: New installations of ShipRush v10.x that are performed after December 26, 2014, they will automatically get the 2015 rates.

For existing installations, please see:

http://www.shiprush.com/Knowledge_Ba.../SRXA-0777.txt
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Postback to Database

December 25, 2014, 6:06 am
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Hi, The postback utility for the Browser Plug-in is a wonderful thing.. I have 3 Questions:

1) Is there any way when I cancel a shipment to postback to my database (similar to the postback when shipping)?

2) By the regular postback, it will postback only the tracking for the first package, Even if I have multiple packages in that shipment. is there a way to make the system postback all the tracking for all packages in that shipment?

3) In the regular FedEx and UPS Shipping software provided by them they have shortcut keys (e.g. F10 for Ship, F5 Clear..) Do you have similar shortcut keys?

I would like to repeat, Your product is wonderful, a life saver..

Thanks in advance and happy holidays...
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Ship Rush License will expire ?

December 25, 2014, 8:33 am
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Getting message the shiprush for fedex license will expire on 12/31/2014 and I should get my new license code? what do I put in there?
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Can Not Ship From ShipRush

December 29, 2014, 5:37 am
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Good Morning Support,

I am attempting to process our orders over the weekend, however, when I go to ship, it gives me an error within the line item in Bulk Shipping:
DBISAM Engine Error #8961 Header information corrupt in the table 'ShipmentOrderItem'.

Please advise.
Thanks,

Kate

* Actually it looks like it is doing the same thing to the FedEx Shiprush as well
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Ship Rush with Monsoon Order Manager

December 30, 2014, 9:16 am
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Hoping someone can help point me in the right direction. I want to use Ship Rush with Monsoon Order Manager. I have contacted Monsoon support, and they sent me this link: http://www.zfirm.com/downloads/product_downloads.shtml

If I want to use both FedEx and UPS from order manager, what do I download and where?

We have the enterprise edition which means that we have a main server that holds our database and individual workstations. Do I download this on our server or on the individual workstations.

I have been combing through documentation, but I feel like I am not in the right place.

Thanks!
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CORRECT Stamps.com password is not working

December 30, 2014, 4:44 pm
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Longtime user, SR USPS via Stamps.com suddenly stopped working this afternoon - kept asking for my Stamps.com password, then not accepting it - even though I was able to log into my stamps.com account with it, no problem.

Rebooted, and installed/updated SR 10.

Still same issue. Can't open up SR unless I cancel at the password prompt; then it gives me the normal shipment page, but won't process it - goes back to the password loop.

Stamps.com doesn't have a problem on their end, and i can log into the account via the website.

Suggestions?
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ShipRush License Expired

December 31, 2014, 9:26 am
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I have 3 different stores in ShipRush. eBay, Prostore, Magento.

Keep getting error that my license has expired. I just put in a new one a couple days ago! It won't ask me for another one so I can't enter another new one. Please help. Thank you, Laura
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Shiprush for fedex not working

December 31, 2014, 10:05 am
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Hi,

I'm trying to refresh my shiprush, this morning it threw me an error for my license expiring so I added the free serial number. Now it won't let me refresh my order manager and I keep getting the following error message.

"Unable to call My.Shiprush. 151: 401 Unauthorized. Unable to POST to "https://api.my.shiprush.com/accountservice.svc/user/get" (windows).

Please help.
Thanks
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Just a reminder to sysop on the coming new year

December 31, 2014, 12:02 pm
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We don't always show our best when problems occur with Shiprush as I probably did when my licence expired last week, to be re-insured it would be normal this week as it is now fine..

So I just wanted to say Happy Holidays and Have a fantastic, happy, and healthy New Year because without you guys or gals helping us out we would be it deep do do...

So thank you all... :):):)
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Expired License

January 2, 2015, 7:07 am
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I recently entered the new updated license number and all was fine for several days, but now Im getting a expired license warning and it doesnt give me any option to enter new license number and I have checked all settings in the program to see if theres somewhere to enter the new license number again. Please help me out asap please. Thanks!
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Unable to connect to eBay / Internet connection settings issue

January 2, 2015, 10:30 pm
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I was getting an error when opening ship rush and when trying to refresh order manager:

Unable to call My.Shiprush. 12157: Internet Security Channel Error.. Unable to POST to "https://api.my.shiprush.com/accountservice.svc/user/get" (Windows)


I saw other forum posts saying to try "compatible" as my internet setting. I did this and it made the error go away and order manager was able to refresh my opencart website and amazon accounts, however, i then started to get an eBay connection error:

Unable to connect to eBay. Please cheek your internet security connection and try again. Error connecting with SSL.. Unable to POST to "https://api.ebay.com/ws/api.dll" (Compatible)


but, if i change it back to "windows" and right click on my ebay store and manually refresh, it will get the ebay orders, but gives me the first error above... so, "windows" works for my ebay, and "compatible" works for opencart and amazon but neither will work for both- what can i try to resolve this?

the system forced me to enter a new serial # to get ship rush going today, which i did, but then this error started. I did not change any other settings. I have tried opening ship rush as administrator before changing the internet settings, and have tried fully shutting down and restarting multiple times.

thank you for your help.
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Expired license but no drections on how to fix it, what the **** do you do?

January 4, 2015, 12:58 pm
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HOw do I get ship rush working so we can run labels tonight? Why does it say Expired License but give you no remedy on how to "unexpire" it? STeve
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ERROR: 33836B again (Was working ok-ish yesterday but fails today)

January 4, 2015, 1:22 pm
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New ShipRush user, but otherwise technically proficient.

Note that I'm doing this configuration on My.ShipRush.com

I'm getting the 33836B error. Full text follows:
The URL provided does not seem to connect to an ecommerce system (or perhaps the web store is not configured properly). Please check the URL and configuration for this web store. (ERROR: 33836B)

I'm running OpenCart
SSL is set up and working
The ShippingZ*.php files are all in place.
This was working 24 hours ago (though getting it running *was* a bit sketchy at first - same errors, eventually they went away)
Running plugin version 3.0.7.4609

I've tried it manually configured, I've tried installing using automatic setup (which goes through, but again gives me a 33836B error). I've tried it with both the domain name and the IP address.

I cobbled together a test URL. I get the XML data that I expect to receive when I test it with this (sanitized for sharing) URL:

https://steam.industries/ocart/Shipp...1-03T23:59:59Z

I have two questions:
1. Why can't ShipRush see it?
2. Is there anywhere to see advanced diagnostic info - an attempted connection log, for instance - that I can use to diagnose connectivity issues when they occur?
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Unable to call My.ShipRush. 151: 401 Unauthorized. Unable to POST to ... (Windows)

January 5, 2015, 11:40 am
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Ship Rush not updating all Volusion invoices

January 9, 2015, 1:08 pm
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Version of Ship Rush 10.2.7.1224

It is randomly leaving out some Volusion invoices (currently 26709 and 26710).

Thanks.
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ShipRush not showing Yahoo Store Orders

January 11, 2015, 12:36 pm
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Just noticed today when I tried to create shipping labels that ShipRush has not uploaded any current orders since noon Friday (1/9) from my Yahoo Store. Please help.
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UPS Automic Return Labels

January 12, 2015, 5:08 am
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Customer just moved from using UPS Worldship to using ShipRush. They are required by their customers to send out Return Labels. They have the Automatic Return Label turned on and it will print a return label with the shipment label. The problem is that they need a return label for each package in the shipment and not just one for the shipment. When they use UPS WorldShip it is setup to print a return label for each package in the shipment. How do they get this setup to print a Return Label for each package on the shipment through ShipRush UPS?
Current V10 install
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