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Changing Company for Label

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Hi there,

We don't want our Company to show on the shipping label for a particular shipment, and want to change it instead to the name of the third party, but when we pull down our account info in the From section and change the Company, it still prints our Company. Is there any way to allow this?

Thanks in advance!

Account Activation - Product Key Required?

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Hi again,

When an additional account is activated, is any other information required, such a product key (which is, in WorldShip)? I've been told it can take up to a day, so I'd like to make sure while the activation is pending, it isn't rejected for lack of anything.

Thanks in advance!

Packing list prints on a label everytime I ship

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After I print a label it prints a packing slip on another label immediately after without giving me to option to do so or not. I've gone through and checked all the settings and I am not finding anywhere were I can change this. My default label printer and paperwork printer are both set correctly. I wouldn't have a problem with packing lists being printed but it's printing on the labels and wasting them. Any ideas??

Thanks!

Getting the "not shipped" field to show on the left

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We've been using shiprush for a while and just set it up on our 2nd computer. Seems to work perfectly fine except the handy "not shipped" field isn't showing on the left.



Here's a screenshot to show what I mean. I searched the forums, help files and google and couldn't quite find the answer to this. Thanks for your help and a fine product.

Remove Price from Bottom of Label and add Reference Field to Top?

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Hello,

I am using ShipRush for FedEx. I would like to be able to remove the price that prints at the bottom of the label (I circled the area in red in the attachment).

Also if possible, I would like the Reference field to print on the Doc Tab at the top too?

Thank you for your help!
Attached Images
 

ERROR: 33836B URL does not connect to an Ecommerce system-Magento store and MyShipRus

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Hello,

We are having problems integrating My.ShipRush.com and a Magento store.

The store address is: www.gourmeticeballs.com

We have loaded the 31 character access token and .php setup file to the Magento store root directory

My ShipRush.com is returning ERROR: 33836B

This is a new store we are trying to setup.

Can you assist / provide some direction?

Thanks

Commission Error with UPS PRO v9.6.0.57399

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Hi Support!

I have an issue installing ShipRush PRO v9.6.0.57399 with a customer. We are receiving the following error:

Unable to activate account. (Process.AddShipper) Communication error while commissioning: transaction failed: Error 50510 (details: SHIP-SYSTEM-VENDOR/MODEL/VER DOES NOT EXIST [518])

We already ran the registry fix even though Worldship is not installed. Any assistance is greatly appreciated.

Thank you,
Alma

1 Customers' Order Missing

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Our orders have been imported by API from our 3dcart store for over a year. This past Sunday a customer placed an order amongst 80+ other orders that occurred before and after this order. On Monday all orders were in Shiprush except this one including many orders placed after this one. We rebooted, 'reset the refresh timer', and redownloaded the orders but it would not show up and to date still will not show up. Previous orders for this customer can be seen in Shiprush but not this order. Any thoughts why this has occurred?

Missing orders

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My computer crashed so I had to re install everything. When I did, shiprush has not functioned properly since. Every day I am missing orders. I am missing them for both Amazon and eBay. Also for some reason I had to have 2 ebay accounts for the same user name just to get most of the orders? I would say 75% of the orders show up maybe more. I have tried resetting the timer. Shiprush was installed a little over a week ago. (windows vista)

Weight from Dynamics GP

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Is the weight of the items summed and brought over from the Dynmics GP Inventory module?

USPS Letter Postage C++ error

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For some reason today my Order Manager will not print any labels that call for 2oz letter postage. it will print parcels fine, but not letters. I have tried both one order at a time and as a batch template. both give the following error:

Stamps.com returned an error: Unmanaged C++ code exception: invalid argument

is this an error with shiprush ,or a stamps.com error?

i am running Version 9

thank you for your help

Shopify App to integrate with Stamps.com

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Guys, I was just talking to the shopify.com support and told them I wish they had some kind of integration with stamps.com

The tech looked around and found an app from you guys but knew nothing about it so I said I'd go and ask some questions.

My first question is and it said so on the app, is this free?
Right now, my business is small and I need the free stuff. Later on, I have no problem upgrading if needed.

I need some way to be able to use my stamps.com account on shopify for the really small and light products where the US mail and other carriers are way too expensive. I have one product called the Helmet Hook (TheHelmetHook.com takes you to the actual shopify site..) which is a simple plastic hook that goes on the end of handlebars for you to hang the helmet on. Small, simple and cheap, BUT, I can't very well ask my customers to pay 5-6 bucks in shipping for a 3oz item :)

Stamps.com fixed that (my post office was NOT helpful at all).
However, I would like to be able to have that option somehow in shopify and even better if I can preselect it somehow as it gets complicated telling people to choose X option when you get to X screen and so on.

Any advice, comments and opinions would be appreciated and yes, I like stamps.com and would like to stick with them. They've been good to me, service is good and I tend to be a very loyal customer.

Also, I wondered if I install the app into shopify, if there's any way I can screw my other stuff up and again, I decided to ask before I mess things up :)

Thanks

George

USPS First Class Letter Post Prints Blank Labels

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Earlier, couldn't print first class letter post labels w/ an older version of Shiprush. Updated software to the newest version and that allowed to print labels.

Was annoyed with the new look/layout of the new updated software for first class letter post labels as it didn't transition cleanly from the old settings to the new software because an extra blank label was printed.

We use the labels w/ 1/2" doc tabs. Couldn't stop it from printing an extra label. Tried to print in reverse and that stopped the extra label, but now the reference information wasn't printing onto the doc tab. Needed to get labels printed for orders, so defaulted to a simple label and just printed without the doc tab reference information.

After completing the orders, spent a while trying to reformat to get the label to print onto one label. Printed quite a few test labels then on the most recent tests, blank labels printed with only the black vertical strip with test label through printed.

We've tried to restart the computer, restart the software, repair the software, restarted the thermal printer, and cleared the thermal printer in/out of dump mode. Tested other shipping methods and they all print fine, just the first class letter post prints blank labels.

Any help or suggestions?

Thanks!

problem opening shiprush

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Hello, on one of my client ship rush machines ship rush will open and ask for the account info. This happened out of no where was working then the next day just wont open. We tried uninstalling and reinstalling and still no luck.

When it opens it's asking for all the account info and wants to agree to terms. Once we do it just goes to the bottom right corner and when you try to do anything it flashes up and nothing opens.

Any tips?

Why not updating Ebay orders

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Hello,

I have problem my with import 3 days ago Ebay order. Today is 17th and I have 7 orders people ordered on 14th not updated showing in my shiprush. Whats the problem? Is there any setting I forgot to set up?

Contact Nick

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Hello,

Just reinstalled Shiprush. I dont see the Contact Nick Clounm showing the Ebay cutomer ID. Its still blank. Can you help ?

Michael

Contact Nick

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Hello,

Just reinstalled Shiprush. I dont see the Contact Nick Clounm showing the Ebay cutomer ID. Its still blank. Can you help ?

Michael

Change list for Version 10?

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I have version 9.6.0.54410. But I stumbled on the fact that version 10 is out
What was fixed/changed?

Are there any concerns upgrading to 10, such as lost configuration?

Shiprush 10 UPS - Registration failed

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Running into this issue when trying to get ShipRush 10 UPS Pro set up for a customer.

(PLDAccountProcessor.Init) Unable to init UPS Communication API: (Creating COM interface) Class not registered, ClassID: {CCA7BBD5-D2A0-11D1-81BB-4000641C258A}

Have followed the below forum articles multiple times:
http://www.zfirm.com/knowledge_bases.../srua-0361.txt
http://www.zfirm.com/knowledge_bases.../srua-0279.txt

Customer was previously using ShipRush for FedEx that was removed before installing the UPS version.

New install over network Where can i find info so i do not need to reinput?

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Doing a new install on one of our Client pc. Already connected to the server but is there a way i can grab the same info from the Server so i do not have to reinput our default settings?
Thanks
Marc Russo
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