Shiprush changing apt. #?
Hello, We are just wondering if it is possible for ShipRush to change the apartment number of someone's address? The apt. number was correct on our site, but it seems to have changed to a different...
View ArticleCan't print return labels?
We're trying to print a return label (USPS or FedEx) and when clicking on the reverse to/from button, it will briefly show the return label options, but then within seconds go to "none" as the only...
View ArticleShipRush UPS to UPS Pro
Hi Zfirm! I have a customer that want to change from ShipRush UPS Basic to ShipRush UPS PRO. Having a problem locating how this is done in the ShipRush documentation. Can you point me to the correct...
View ArticleRefund Declined
We are pointed to a Server that allows for refunds of voided labels why is this being declined? 7/7/2017 4:50:49 PM9400109898642037757708627116776USPS First Class$2.77 declined Declined reason:...
View ArticleLabels Do Not Print Correctly for Multi-Piece Shipments
Zebra label printer goes totally wonky on multi-piece shipments - it will not print all the labels in sequence like it should. For example, yesterday on a shipment of 12 packages to one destination...
View ArticleNew USPS APV system
We received notice from Endicia (we still have an old active account with them) regarding USPS Automated Package Verification System. It reads: "Starting August 1, 2017, the USPS plans to change the...
View ArticleCredit Card Declined
Got a email yesterday saying card was declined. My old card was compromised back in June. I have done updated the info and still get the declined email. Works fine purchasing more postage so have no...
View Articleebay - returning order
Good Afternoon, Is there a quick way to generate return label for an order placed via ebay? For example all the information is on the original shipment however the "to" and "from" need to be reversed....
View ArticleShipRush error messages after computer sleeps
ShipRush will not work after I bring my computer back up after it goes into sleep mode. Most days I just close my laptop at the end of the day. I don't always shut the computer down. But when I try to...
View ArticleColor logo on packing slip
I know the documentation suggests not using color logos but I prefer a color logo. I uploaded a color logo but it prints black and white even though there is other color in the packing slip. Is it...
View ArticleCompatible scales
Is there an updated list of compatible scales that could be provided? Nearly all of the scales listed in the documentation are obsolete or discontinued.
View Articlefedex servers down
Been getting messages FedEx servers busy or down try back in a few minutes or Internal Server Error Anyone else experiencing this issue? Was able to get a few packages shipped today
View ArticleAddress Validation Setting
Using ShipRush Order Manager, even with address validation turned off, it still refuses to ship a shipment with an address that won't validate in USPS (even though it's a perfectly valid address). Even...
View ArticleShipRush JS api - open up existing shipments instead of creating new ones?
Hey Guys, I'm doing an integration of shiprush for a customer, we have everything working which is great news, but the client does not favour the idea of having to open the orders on our admin panel...
View ArticleShipRush UPS End of Day Errors
Hi there. Ever since the ShipRush software was updated a few months back, my UPS end of day has begun to error out on occasion. It has happened twice now. Despite temporary fixes from the ShipRush...
View Articleincomplete info in "save zpk" for Shiprush USPS for APO/FPO shipments
The file created when using the "save zpk" function for Shiprush USPS for APO/FPO shipments is missing the commodity information. To reproduce: 1)Create a new shipment for a "Shiprush USPS" account -...
View ArticleComing from Teapplix and find it very hard to use
The followings are very usefully functions and are very easy to be done in Teapplix but I can't figure out the way to do in ShipRush. 1. How to detect orders to the same destination so we can do...
View ArticleRate system down?
We seem to be having difficulty rating or shipping orders on both SR Web and SR Desktop this morning. When attempting to estimate rates, it just spins and then times out. When trying to ship after...
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Reprinting Multi-Shipment labels makes duplicates, possibly voided labels
Hello, We just clicked "reprint" on a multi-shipment (11 pieces) order, and the following labels came out of the printer. 1-8 of 11 have 3 duplicates, while 9-11 don't. We made some mistake in setting...
View ArticleModify Thermal Packing Slip Template
The built in templates aren't very good. It is possible to modify inkjet/laser ones. Why not thermal?
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