Zebra label printer goes totally wonky on multi-piece shipments - it will not print all the labels in sequence like it should.
For example, yesterday on a shipment of 12 packages to one destination address, when we hit F10 to ship and print labels we got labels for packages #1, #2, #4, #5, #7, #10... and then it stopped.
All 12 shipments were properly created by Fedex (12 tracking numbers in the SR history grid), so we select one of them in History grid & hit REPRINT, and get another crazy batch with some of the same labels that printed initially and one or two of the ones that did NOT print on the first run. So then we hit REPRINT again, and hope that we'll get more of the ones we need. Sometimes on a large order like this one it requires hitting REPRINT 4 or 5 times to wind up getting all the labels we need, and then we have about THIRTY or so duplicates to trash.
If a shipment consists of only TWO labels, we always get them both just fine - #1 of 2, and # 2 of 2 - perfect. But if there are THREE labels, we'll get only two of them. Sometimes #1 and #2, sometimes #1 and #3 - but never all three (until we select from History grid & do the REPRINT dance).
We're on SR v 11.0.8.4014, Windows XP (yeah, I know, but it works fine (except for this printing issue)). Machine has ample RAM (4G I think), ample HD space (couple hundred gig)... I have tried two different printers (Zebra ZP500 Plus and a ZP 505) both local (USB), same thing. I tried several different USB printer cables, no difference.
When I change settings in ShipRush to make it store the labels as PDF's, all labels are created & stored just fine, but of course we don't want to do that & then print from the PDF's, need to hit F10 & get all the labels in sequence & keep rocking.
Any thoughts are greatly appreciated!!
For example, yesterday on a shipment of 12 packages to one destination address, when we hit F10 to ship and print labels we got labels for packages #1, #2, #4, #5, #7, #10... and then it stopped.
All 12 shipments were properly created by Fedex (12 tracking numbers in the SR history grid), so we select one of them in History grid & hit REPRINT, and get another crazy batch with some of the same labels that printed initially and one or two of the ones that did NOT print on the first run. So then we hit REPRINT again, and hope that we'll get more of the ones we need. Sometimes on a large order like this one it requires hitting REPRINT 4 or 5 times to wind up getting all the labels we need, and then we have about THIRTY or so duplicates to trash.
If a shipment consists of only TWO labels, we always get them both just fine - #1 of 2, and # 2 of 2 - perfect. But if there are THREE labels, we'll get only two of them. Sometimes #1 and #2, sometimes #1 and #3 - but never all three (until we select from History grid & do the REPRINT dance).
We're on SR v 11.0.8.4014, Windows XP (yeah, I know, but it works fine (except for this printing issue)). Machine has ample RAM (4G I think), ample HD space (couple hundred gig)... I have tried two different printers (Zebra ZP500 Plus and a ZP 505) both local (USB), same thing. I tried several different USB printer cables, no difference.
When I change settings in ShipRush to make it store the labels as PDF's, all labels are created & stored just fine, but of course we don't want to do that & then print from the PDF's, need to hit F10 & get all the labels in sequence & keep rocking.
Any thoughts are greatly appreciated!!