Trying to "merge" accounts
Both myself and someone at my company create a shiprush account to test and review the service, before I found out that you could include multiple users on the same account. After deleting all...
View ArticleResend Prepaid Return Label
I've created a prepaid return label and let shiprush email that to the customer. The customer has lost the email. How can I resend that? or reprint a PDF?
View ArticleOne specific BigCommerce order did not import into ShipRush Web, how to...
We import orders from BigCommerce into SR Web. Imports import all the time, except we just had one order that won't import. We can see the order on BigCommerce, and it's status is Awaiting Fulfillment....
View ArticleUpgraded to V11, Amazon not refreshing
Tried to refresh orders this morning and every time it gave the error message about waiting 10 minutes (even after waiting 10 minutes). Restarted computer and same error. Upgraded to Version 11, same...
View ArticleSmartPost Tracking Number missing two digits
Hello, I'm using Ship Rush for Fedex, version 10.0.0.59197 (in conjunction with Stone Edge Order Manager v7.024) and I just started using Fedex SmartPost. I've got the option checked to "Use the USPS...
View ArticleShopify Package Weight Not Coming Over to ShipRush
Hello, I'm using the FedEx ShipRush integration with Shopify. I have all of my product weights in Shopify, along with the Packaging dimensions and packaging weight. However, when the data for an order...
View ArticleError trying to get new orders
Hey guys, sorry if this is the wrong forum; I use shiprush for endicia. I have had several cases lately where the lock file is messed up, then I restart shiprush and it won't download my current eBay...
View ArticleError: " Sorry, but UPS doesn't allow rate shopping with your account rates."
Hi we just got this message today. Apparently we can no longer rate shop with UPS? All this will do is annoy us and we will just rate UPS separately anyway.
View ArticleZzfirm v11 Service Start Issues
Nearly every time we apply Windows updates to our server (SBS 2011) which runs ShipRush for the company, we have trouble getting the ZFIRM SERVICE on the server to start up again. I have checked for a...
View ArticleWoocommerce Orders Not Receiving Tracking Numbers
We're running WooCommerce Version 2.3.13 on WordPress version 4.2.4. We're seeing order info sent from our cart to MyShipRush, but were not receiving the tracking number back into the order in Woo once...
View ArticleShipRush v9.5 - Moving Backup Files
Our backup folder is becoming large in size and we need to re-located the backup folder. Two questions: 1. How do we change the application settings to save new backups to a new backup folder on the...
View ArticleUPS Pro test installation problems
When installing ShipRush UPS Pro I never did get the Advanced button in the wizard screen. I have tried scrubbing and reinstalling, but always getting the same result: AccountNumber can not be found in...
View ArticleShiprush not retrieving service or package information from Drupal Commerce
I upgraded an ubercart site to Drupal Commerce and most of it is working, but I am having some issues getting the service and package information to import with the shipment. Is there something I need...
View ArticleMonthly service fee
I just received an invoice for $29.95. does shiprush offer fee waiver for high volume customer like stamps.com does?
View ArticlePrint labels on different warehouses
For example let's say, we have 2 warehouse, and 1 order that will have 5 labels for 5 packages. But 3 of this packages will be prepared on 2nd warehouse. So how is possible to print 2 labels of 1...
View ArticleMyShipRush importing the same order multiple times from BigCommerce
MyShipRush has imported same order multiple times from BigCommerce. Order #2279 has come in three times so far.
View ArticleThe Upgrade to V11 was just, well, terrible
I'm not sure you could have done worse if you tried. Part One - You Broke V9, Without Notice ========================= First, I was not aware that a mandatory update was coming or needed. Was running...
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"Web Shipping is disabled for your account" showing for a new user
We have a new user who signed up, but when they try to ship they get a "Web Shipping is disabled for your account" message. How can we enable it? Attached Images
View ArticleTUPSService code for UPS Express Early A.M.?
Is there a service code for UPS Express Early A.M.? http://www.ups.com/content/ca/en/shi..._early_am.html We were looking at the TUPSService values, and we didn't see one for UPS Express Early A.M....
View ArticleNot receiving current order downloads - Yahoo Store
Current orders are not downloading from my Yahoo store. I see the following message in Settings under Yahoo Web Stores: "This webstore misbehaved and was disabled. Reason: TooManyFailedJobs. Sorry! Our...
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