This is an ongoing problem. Last time was Dec 2015. Here is the last response from you
For us to engage this further, please let us know when you see the issue again. Provide an example order # that did not import into My.ShipRush so we can chase the issue on the backend.
Thank you,
SYSOPS
So it has happened again. The order came in five days ago and we just captured the funds this morning. It will not come over to Shiprush web or the desktop app. Tried all the usual steps that are always recommended. But we always end up having to type up blank labels. This time I'm holding up the shipment so you can have a look.
The order number from our Xcart store is 21727 from 4/20. Let me know what other info you need to troubleshoot this.
Thanks
Theresa
For us to engage this further, please let us know when you see the issue again. Provide an example order # that did not import into My.ShipRush so we can chase the issue on the backend.
Thank you,
SYSOPS
So it has happened again. The order came in five days ago and we just captured the funds this morning. It will not come over to Shiprush web or the desktop app. Tried all the usual steps that are always recommended. But we always end up having to type up blank labels. This time I'm holding up the shipment so you can have a look.
The order number from our Xcart store is 21727 from 4/20. Let me know what other info you need to troubleshoot this.
Thanks
Theresa