I use FedEx One Rate, Express Saver, Express Pak (padded envelope).
- Rate on FedEx.com shows $10.00.
- The rate ShipRush has been charging me is MUCH higher at $35.05 and now I feel like I have been getting a bit ripped off. I have called FedEx and they confirmed the pricing should be $10.00 flat rate and NEVER above that.
Why there would be such a HUGE error in difference there and how can I get this fixed and the past shipments refunded that I set up as One Rate that were clearly over-billed?
Images/screenshots attached inline.
** Update: Saturday 1/30/2016 12:25 PM PST. I called second level web integration support at FedEx (Yes they are available on Saturday, ShipRush is not) They confirmed that FedEx is not being sent a request for One-Rate pricing for that transaction. FedEx requested I contact/call ShipRush to find out why the FedEx One Rate integration to ShipRush.com pricing/shipping is broken. ***
We ship on weekends. Problems like this one, where ShipRush support is closed on Saturday is a big issue. I didn't know there is no support on Saturday before I signed up. I don't mind that as long as I'm not being charged more than 3 times the One Rate FedEx rate of $10.
The Price for FedEx One Rate should be $10. ShipRush has been charging me $35.05!!
Please Fix the FedEx One Rate Pricing and contact me asap! Many thanks. Also would like to know how I can get refunded for the incorrect shipping I have already paid for due to the OneRate pricing integration to FedEx not working at ShipRush.com.
We have shipping to do, and now because we have grown dependent on ShipRush, I'm doing this by hand from Fedex.com. . GRRRR.. Not happy..
Sincerely,
Brian
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- Rate on FedEx.com shows $10.00.
- The rate ShipRush has been charging me is MUCH higher at $35.05 and now I feel like I have been getting a bit ripped off. I have called FedEx and they confirmed the pricing should be $10.00 flat rate and NEVER above that.
Why there would be such a HUGE error in difference there and how can I get this fixed and the past shipments refunded that I set up as One Rate that were clearly over-billed?
Images/screenshots attached inline.
** Update: Saturday 1/30/2016 12:25 PM PST. I called second level web integration support at FedEx (Yes they are available on Saturday, ShipRush is not) They confirmed that FedEx is not being sent a request for One-Rate pricing for that transaction. FedEx requested I contact/call ShipRush to find out why the FedEx One Rate integration to ShipRush.com pricing/shipping is broken. ***
We ship on weekends. Problems like this one, where ShipRush support is closed on Saturday is a big issue. I didn't know there is no support on Saturday before I signed up. I don't mind that as long as I'm not being charged more than 3 times the One Rate FedEx rate of $10.
The Price for FedEx One Rate should be $10. ShipRush has been charging me $35.05!!
Please Fix the FedEx One Rate Pricing and contact me asap! Many thanks. Also would like to know how I can get refunded for the incorrect shipping I have already paid for due to the OneRate pricing integration to FedEx not working at ShipRush.com.
We have shipping to do, and now because we have grown dependent on ShipRush, I'm doing this by hand from Fedex.com. . GRRRR.. Not happy..
Sincerely,
Brian