Amazon orders stuck in My.ShipRush but won't download to OrderManager

Hello,

We have 8 orders that are late on Amazon. I have verified that they are in My.ShipRush too.

I had my employee Reset Refresh Timers, wait 20 minutes, and then refresh but the orders did not appear.
I then had my employee Re-download Recent Orders but that did not help either.

Here are 3 of the 8 orders.

109-0904725-1211426
108-9678382-3913859
106-5965111-5917005

ShipRush for Endicia v.9.6.0.56108