hi there,
We've been experiencing this issue since installing the app, but not sure who we should contact.
Basically, orders from our Shopify store seem to be *all* being sent to stamps.com as standard First Class service, regardless of the shipping class that the customer selected during checkout. All our shipping rates are generated automatically by the USPS api.
As an example, on a recent order the customer selected "USPS Priority Mail 2-Day" at a cost of around $7. When logging in to stamps.com, that very same customer appears, the shipping service is set as simply 'First Class' - at a cost of around $2.
Has any one else experienced thee issues? What is causing it or what can be done? This is causing a lot of issue with our distributor and some customers complaining that they didn't get what they paid for in terms of shipping arrangement. :(
We've been experiencing this issue since installing the app, but not sure who we should contact.
Basically, orders from our Shopify store seem to be *all* being sent to stamps.com as standard First Class service, regardless of the shipping class that the customer selected during checkout. All our shipping rates are generated automatically by the USPS api.
As an example, on a recent order the customer selected "USPS Priority Mail 2-Day" at a cost of around $7. When logging in to stamps.com, that very same customer appears, the shipping service is set as simply 'First Class' - at a cost of around $2.
Has any one else experienced thee issues? What is causing it or what can be done? This is causing a lot of issue with our distributor and some customers complaining that they didn't get what they paid for in terms of shipping arrangement. :(