Good Afternoon Support,
We did shipping this morning and it was working fine, however we went to do our afternoon shipping and no orders were being brought in from our BigCommerce store. I then tried to figure out what was going on and it is giving me an error status stating the following:
Sorry, but few seconds ago we could not connect to this Web Store. So far, we have not been able to connect to this Web Store. Please Edit this Web Store, check settings, and check the help link.
Next order retrieval in about 11 min
(Today, 02:36 PM) Error: Please check the credentials to your ...
However, I checked and even re entered the credentials, and they are correct.
Can you please advise?
Thanks in advance,
kate
We did shipping this morning and it was working fine, however we went to do our afternoon shipping and no orders were being brought in from our BigCommerce store. I then tried to figure out what was going on and it is giving me an error status stating the following:
Sorry, but few seconds ago we could not connect to this Web Store. So far, we have not been able to connect to this Web Store. Please Edit this Web Store, check settings, and check the help link.
Next order retrieval in about 11 min
(Today, 02:36 PM) Error: Please check the credentials to your ...
However, I checked and even re entered the credentials, and they are correct.
Can you please advise?
Thanks in advance,
kate