Hi,
We provide a browser plugin option for Fedex, UPS, and Stamps.com. One of our customers run both Fedex and UPS, and they noticed that the report in UPS included Fedex shipments. How is this possible? When they tried to void the shipment, they got an error stating "Error: [250005] No Access Identification provided". Please see these three screenshots:
https://db.tt/mCIUIykM -- Both UPS & Fedx Shipments going to the same UPS window.
https://db.tt/f0oTcSLi -- Trying to cancel/void shipments with the void option.
https://db.tt/dpVBFkai -- Window empty on the Fedex side
Any help would be appreciated, including if we have any potential issues with how we implement the browser plugin. thanks!
We provide a browser plugin option for Fedex, UPS, and Stamps.com. One of our customers run both Fedex and UPS, and they noticed that the report in UPS included Fedex shipments. How is this possible? When they tried to void the shipment, they got an error stating "Error: [250005] No Access Identification provided". Please see these three screenshots:
https://db.tt/mCIUIykM -- Both UPS & Fedx Shipments going to the same UPS window.
https://db.tt/f0oTcSLi -- Trying to cancel/void shipments with the void option.
https://db.tt/dpVBFkai -- Window empty on the Fedex side
Any help would be appreciated, including if we have any potential issues with how we implement the browser plugin. thanks!