Hello all!
I started using FedEx and myshiprush for shipments in June and NONE of the packages are showing online, though they've been dropped at a FedEx facility already. When you try and track a number, the response comes back "No record of this tracking number can be found. For more information, please contact customer service." Sometimes, when I track many numbers at once, it will show 3 bars as though the item is in transit, with no other information showing (destination, ship city, etc), but when I click on that individual item, it again displays the message above.
We've tried investigating via FedEx, but they claim no responsibility for 3rd party apps and have no idea what's going on. In fact, my drop shipper has 74 packages being returned to him by FedEx, and we don't even know what packages they are! Additionally, I've had 65+cases opened against me this month for items not received, had to re-purchase and overnight packages to angry customers (EXPENSIVE!!), and gotten 7 negative feedbacks... which I've never had!! I don't know what to do, nor what is going wrong in the process. Can anyone help us?
(many thanks in advance, for anyone who can!)
I started using FedEx and myshiprush for shipments in June and NONE of the packages are showing online, though they've been dropped at a FedEx facility already. When you try and track a number, the response comes back "No record of this tracking number can be found. For more information, please contact customer service." Sometimes, when I track many numbers at once, it will show 3 bars as though the item is in transit, with no other information showing (destination, ship city, etc), but when I click on that individual item, it again displays the message above.
We've tried investigating via FedEx, but they claim no responsibility for 3rd party apps and have no idea what's going on. In fact, my drop shipper has 74 packages being returned to him by FedEx, and we don't even know what packages they are! Additionally, I've had 65+cases opened against me this month for items not received, had to re-purchase and overnight packages to angry customers (EXPENSIVE!!), and gotten 7 negative feedbacks... which I've never had!! I don't know what to do, nor what is going wrong in the process. Can anyone help us?
(many thanks in advance, for anyone who can!)