eBay orders missing until I search for them in My.ShipRush

Hello,

For the past 2-3 months I have been missing some eBay orders that are not downloading into Order Manager. Unlike previous threads I have opened, these eBay (and only eBay) orders are unique in that no amount of resetting refresh timers or re-downloading recent orders will cause them to download. We have been calling these MIA orders at the office.

Take the order of Mohammad Ali for example (To preserve his privacy I can provide his ebay id/email in a private message or email to ZFirm)

March 14th
He placed and paid for his order on eBay

April 3rd
We are contacted by Mohammad and notified that his order never shipped. My CSR goes into eBay website and confirms his order is un-shipped. I check Order Manager and search for his order, it is not found.

Now if you do a quick Shiprush Forum search for my username, you will see in a number of threads that I have reset the refresh timers multiple times between March 14th and April 3rd, so I am 99.999% certain that wasn't the problem.

Still April 3rd
After confirming it wasn't in Order Manager I went to My.ShipRush to see if it was at least pulled from eBay, which was the case with previous MIA orders. A few minutes after this my afternoon shipping employee did a refresh on Order Manager and suddenly Mohammads order was now in the Order Manager!

I am wondering/hypothesizing that searching for MIA orders in My.ShipRush somehow "refreshes" their status and allows them to work correctly.


Upon request I can provide a list of the MIA orders and some log files, perhaps there will be some useful info about this issue.