Connection issue between the scale PS90 and Shiprush

Hi all,

I am having issue connecting PS90 scale with Shiprush. The scale is connected (not sure if it is properly connected) but the reading is not passed to Shiprush.

The scale is connected to the local machine (192.168.104.204) and the Shiprush program is running on the server (198.179.201.28). The connection is through Remote desktop.
Since the connection was lost around two weeks ago I am assuming the server and the scale was talking before.

1) The port configuration is opened on the remote desktop. The port access is checked so the server should be able to detect the scale.


2) On the UPS Shiprush program Setting -> Shipping settings -> Scales -> Test.
It shows "Unable to test the scale "Mettler Toledo PS90 (2FFairbanksPlugIn.dll) Scale not found on this port. Please correct the port setting" as shown on the below picture:


If I test the scale connection I can see the COM3 port in the configuration but the test is still failing.
Test error message: "Scale not found on this port. Please correct the port setting."


Is there any way I can get the scale connected again so the reading of the scale will passing to Shiprush when shipping? Did I miss something?
Please help!

Thank you.

Attached Images