On FIMS Premium label, "Unknown" printed next to city name

On the label generated for FIMS Premium international service, for countries other than Canada, the word "Unknown" is printed after the city name.

For Canada, the province abbreviation is printed after the city, which is correct.
For Germany, for example, it prints "Unknown" after the city, which is not correct.
Attached is a sample.

Thanks,

Attached Images