Ok, on SR Desktop, this was a breeze, but we're having difficulty on SR Web combining 2 or more orders from the same customer into one shipment.
Example: Customer orders 2 different items, on 2 different Ebay orders going to same address. On desktop software, we could just check both orders, and click "Combine" to make one shipment, then enter in all our specifics (weight, dims, etc) then print our label.
On SR Web, there is an option to "Combine to 1 Shipment" but it seems to want to go ahead and try to print label immediately, without allowing us to enter weight/dims, and pick carrier of our choice.
I figure we're just doing something wrong on our end. Is there a specific process to combining 2 orders into 1 shipment?
Thanks!
Example: Customer orders 2 different items, on 2 different Ebay orders going to same address. On desktop software, we could just check both orders, and click "Combine" to make one shipment, then enter in all our specifics (weight, dims, etc) then print our label.
On SR Web, there is an option to "Combine to 1 Shipment" but it seems to want to go ahead and try to print label immediately, without allowing us to enter weight/dims, and pick carrier of our choice.
I figure we're just doing something wrong on our end. Is there a specific process to combining 2 orders into 1 shipment?
Thanks!